How do I cancel my order?
Our teams are focused on serving as many lovely people as possible, and due to high demand, we are unable to change existing orders.
I received a promotion code. How do I apply it?
Please enter this in the promo box once you have completed your shopping and ready to purchase.
How do I contact Customer Service?
You can call us during office hours of 10am – 4pm (UK time) on +447549 295677 from Monday to Friday or email us at orders@huggme.co.uk
What are your customer service hours?
10am – 4pm (UK time)
Do you offer Gift Cards?
We will soon be offering eGift Cards, a digital gift that’s sent by email.
