What is the status of my order?
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information where relevant.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived!
How long does it take to get my order?
All orders are generally received within 72hrs of ordering.
How much is shipping?
Shipping costs are dependent on location, check at the checkout.
How do I request a return or replacement?
If for any reason, there is a problem with your product please email us in the first instance explaining the situation.
What is the status of my refund?
Refunds are offered at our discretion.
